When you pay a Korean seller before the goods ship — used cars, cosmetics and more — a guarantee and a law firm stand behind your deposit.
Where are you now?
Compared with a letter of credit or escrow, refund guarantee insurance is cheaper and quicker to arrange, and the seller receives the advance promptly without having to prove its creditworthiness to you. The risk lies in the details: if the policy is not set up correctly, or the claim procedure is not followed after a default, the insurer may refuse to pay. That is the part we handle.
| Category | Refund guarantee insurance | Letter of credit (L/C) | Escrow | Litigation after the loss |
|---|---|---|---|---|
| Protects | Buyer | Seller | Buyer and seller | Buyer |
| Cost | Low | High | Medium | Very high |
| Strengths | Low cost, quick to set up, secures the advance, tests the seller's credit | Secures payment collection | Payment and goods exchanged together | Rights confirmed by a court judgment |
| Weaknesses | No quality assurance | No quality assurance; high fees and paperwork | No quality assurance; high fees | Nothing to recover if the seller has no assets; slow, costly and stressful |
| Item | Amount | Paid by | Notes |
|---|---|---|---|
| Basic service fee | 1% of the transaction value (minimum KRW 550,000) | Buyer (importer) | Charged when the service is requested. |
| Claim handling fee | 1% of the transaction value (minimum KRW 550,000) | Buyer (importer) | Charged only if the seller breaches and claim handling begins. |
| Insurance premium | Set by the insurer, typically 1–2% of the advance | Seller (exporter) | Paid by the seller directly to the insurer; not part of our fee. |
| Litigation | Agreed separately | Buyer (importer) | Only if the insurer refuses to pay; outside the scope of this service. |
A used car sales contract template is available in Korean and English. An invoice can also work, though a contract is better.
Send us the contract or invoice and the seller's details.
The seller obtains the refund guarantee and sends us the certificate. We check that it is genuine and that its terms protect your advance — then you pay.
For example, if the goods have not shipped by the agreed date.
We demand that the seller perform and, if it does not, terminate the contract in the form the insurer requires.
We file the claim with the insurer and transfer the payout to you.
Credit check. Considering a deal and want to know whether the Korean company is creditworthy? We can provide a credit report and our view on whether to proceed.
Foreign judgments and awards. If you already hold a judgment or arbitral award against a Korean company, it must first be made enforceable by a Korean court. See Enforcing Foreign Judgments in Korea.
It is a policy under which an insurer, such as Seoul Guarantee Insurance (SGI), refunds the advance payment to the buyer if the seller fails to ship as agreed. It can protect the whole advance even if the seller disappears, and because sellers with poor credit may be refused cover, it also tests the seller's credibility. It does not cover other losses, such as poor product quality.
Yes. Many small transactions run on invoices alone, and the insurance and our legal handling can work on that basis. We still strongly recommend a formal contract, such as our templates.
Checking the guarantee terms needed to protect the advance, confirming that the insurance certificate is genuine, demanding performance and terminating the contract if the seller fails to perform, filing the insurance claim, and transferring the payout to you. It does not include contract advice, trade consulting, or litigation against the insurer or the seller.
A credible seller should have no reason to refuse insurance that guarantees its own performance. A refusal without good reason is a serious warning sign, and you should reconsider the transaction.
The service ends and we refund half of the service fee. The refusal itself tells you something about the seller's creditworthiness before you pay.
No. The service must be in place before the guarantee is issued. If the loss has already happened, recovery requires ordinary legal proceedings.
No. It can be used for other goods as well, such as cosmetics.
Once the money has been paid without a guarantee, it has to be recovered through legal proceedings, which take time and money. Contact us promptly: where there is a risk that assets will be moved, they can be frozen first by provisional attachment.
Yes, with a performance bond from the seller, which can cover non-delivery, defects or late shipment. Screening is stricter and premiums are higher; contact us if you want to use a performance bond instead.
You first need an enforcement judgment from a Korean court before assets in Korea can be seized. Because that takes time and cost, protecting the payment in advance is far cheaper.
Yes. Our staff consult in English, Vietnamese and Russian, and in Chinese, Japanese, Thai and other languages by appointment.

Education: Yonsei University, Department of Physics · Languages: Korean, English · Press coverage (Naver News, Korean)
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Reviewed by Pyoung-ho Kim, Attorney at Law · Last updated 8 November 2026
Send us the draft contract or invoice, the seller's name and the amount of the advance. Our team replies in English, confirms what guarantee the seller should provide, and explains the next steps before you pay.